At least the other 2FA options work (text, email code), but I would like to get the Microsoft Authenticator app to work properly as it did before. If you see Verify your email instead of Set Up, it is likely that your email address has not been verified by Norton. In the Two-Factor Authentication section, click Set Up. I deleted the authenticator option from my additional security options and if I try to set it up again I get the same error message whether I try to set it up scanning a QR code or logging in using my password. In the top-right corner of the page, hover over your profile icon and then click Account Settings. When I try to to this from the Microsoft Authenticator app I get another message saying that "something went wrong please report an issue using the "send feedback" option and try again later". please don't forget to upvote and Accept as answer if the reply is helpful. Add your work or school account to the Microsoft Authenticator app. Sign in to your account to back up your latest changes". Add personal Microsoft accounts to the Microsoft Authenticator app. I also started receiving a message in the Authenticator app that said "Sign in to update your backup. After changing my password, the Microsoft Authenticator app stopped challenging me and there was no other 2FA challenge (text or email code) even though 2FA is tuned on in my account. When I sign into my Microsoft account using my password, I would get challenged for 2FA via my Microsoft Authenticator app.
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